Level 2 System Engineer
Working in a team, your role as systems engineer means you are involved with a variety of clients in need of workstation and server support with exposure to cloud migration services. It’s a challenging and interesting position. Crimson Line is celebrating its 20th anniversary in 2018. The company is growing and it’s an exciting time to join.
It’s a 50/50 split as to whether you spend time in the office or on-site with a client.
Handle simple tasks such as:
- reloading of machine;
- user creation;
- resetting passwords;
- email creation;
- sharing permissions;
- basic desktop support for Microsoft Office and third-party programs.
More complex work includes:
- Windows server management.
- Active Directory and Exchange Management.
- Microsoft (Windows Server 2012-2016; Active Directory; HyperV; RDS; Exchange; Windows workstations; Office; Visio)
Basic IT diploma
Nice to have: MCSA; MCSE
Minimum of 5 years’ helpdesk support experience. Candidate should be a level 2 support engineer.
Some to average knowledge: virtualization technologies (HyperV); routing and switching (DNS, TCP, IP, HTTPS / HTTP and IMAP / POP / SMTP); Windows workstations; Windows servers (Exchange, MsSQL, DNS, AD, File Server, VPN, RDP / terminal server, Powershell and ISS); and wireless equipment.
Some knowledge: Office 365; Dropbox Business; and Google Suite.
Proficient in systematic problem-solving.
Patient; decent work ethic; positive outlook; caring and friendly.
Working in an open-plan office you must be able to focus on own work, yet assist another technician should you realize they are making an error. Carefully listening to, hearing and deciphering a client’s explanation of a problem to ensure you understand the issue completely, will be very advantageous.
If you have the relevant experience and qualifications, kindly submit your CV. Please remember to introduce yourself in a cover letter and state the salary you are currently earning.
At Crimson Line, we know that nobody likes to spend time at work and thus try and make it as much fun as possible!
Job Type: Full-time