Get Support

You can access the vast knowledge of the team at Crimson Line, in 2 ways – Remote Support or On Premises Support.

If you are a new client, please complete our online client information sheet. Returning clients don’t need to complete this form again.

  • Remote Support

    Click on one of the icon below and run the remote support software. Once opened, please follow the instructions on screen and call our HelpDesk. Remote Support will give a team member access to your device via the internet. It’s billed in 30 minute increments.

  • On Premises Support

    We know you’re problem required immediate attention. But we need to, and know you’ll want to, keep track of the progress as we solve your issue. Therefore, we ask that you please first log a support request by clicking on the button below – if you have access to the internet – before you give us a call to tell us about your problem. On Premises Support will be scheduled to take place after an assessment of the nature of the problem has been done. It’s billed in 1 hour increments for the first hour and in 30 minute increments thereafter

© Copyright - Crimson Line - Solving IT since 1998